Privacy policy

This Privacy policy sets out how Stronger Within (‘us’/’we’) will collect, store, use, disclose and protect your personal information.

Personal information is information that relates to an identifiable person.

• We only collect personal information where it is necessary to carry out our functions.

• We collect personal information directly from you when you sign up for our services, including via our website.

• We store all data securely on a third-party platform (e.g. WIX, Flodesk, Zapier, Omnisend, Stanstore, Manychat).

• We protect all data with reasonable technical controls.

• You can ask us for a copy of your personal information at any time.

• You can ask us to correct your personal information at any time.

• We will only use your personal information for the purposes of delivering the services we provide (such as registering for an event or online course, purchasing or downloading a product, service or resource,) or carrying out lawful functions. We may use your personal information to contact you about registration at workshops or course, purchasing or downloading a product, service or resource or related to evaluation of a workshop, course, service, product or resource.

• By providing your details, you consent to receiving emails with tips, resources, and updates about our workshops, products, and services. You may unsubscribe at any time.

• We will generally not share your personal information other than to appropriately respond to your query or to a third party providing services to us. We may share information where disclosure is authorised by you.

• Please note if there is a suspected risk of harm (e.g., risk of self-harm, harm to others, or suspected abuse/neglect), we may need to share information with parents or relevant authorities to ensure safety or if we are required to legally. Where possible,  we will discuss any necessary sharing with all parties beforehand.

• We may share personal information if required to by law.

• Please note we are not responsible for any other participant sharing information they hear. 

• You can take steps to control the ways we use your information, including opting out of receiving newsletters.

• You can complain to us if you think we have misused your personal information. If we cannot resolve your concerns, then you have the right to complain to the Office of the Privacy Commissioner.

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Use of Meta Pixel (Facebook Pixel) 

• We use the Meta Pixel (formerly Facebook Pixel) on our website to help us understand how visitors engage with our content and to deliver relevant ads on Facebook and Instagram. The Meta Pixel may collect data such as your IP address, browser type, pages visited, and actions taken on our site (e.g., signing up for a resource or visiting a landing page). This information helps us improve our services and marketing.

• This tracking may also allow Meta to match your visit to your Facebook or Instagram profile and serve you more relevant ads. This information is collected and stored by Meta according to their Privacy Policy.

• You can opt out of Meta Pixel tracking via your Facebook settings or by using browser tools that block cookies and tracking pixels.

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Disclaimer

• By registering for our workshops or courses,, you understand that you will attend a third-party venue for the workshop. We are not responsible for any loss or damage to personal property or any accidental illness or injury while attending the workshop.

• If there is a medical (or other) emergency at the workshop, you consent us to take reasonable steps in respect of the emergency, including calling an ambulance and/or medical professional to assist. In the event of an emergency, we will take reasonable steps to contact the emergency contact person provided by you when you register; however, we may need to take immediate action.

• Photos and videos may be taken during the workshop or an online course by both facilitators and other participants. You consent for us to use those photos and videos that a facilitator takes for promotional reasons. If you wish to withdraw consent, please let us know.

• We are not responsible for any other participant taking photos/videos nor any distribution of that material.

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Workshop Cancellation and Refund Policy 

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By booking a Stronger Within workshop, you agree to the following cancellation and refund terms. These are in place to help us plan and deliver high-quality workshops while being as fair as possible to families.

 

Participant Cancellations (Workshops)

• Cancellations made 14 days or more prior to the workshop start date are eligible for a refund less an administration fee. (See below)

• Cancellations made within 14 days of the workshop start date are non-refundable, as places are limited and costs related to staffing, venue hire, materials, and preparation have already been committed.

• Non-attendance or failure to attend does not entitle the participant to a refund or credit.

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Transfers (Workshops)

• Workshop bookings may be transferred to another child with prior written notice, subject to age suitability and availability. Transfers must be arranged and confirmed by Stronger Within before the workshop date.​​

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Administration Fee (Workshops)

• An administration fee of $25 (2-3 hour workshop) or $35 (4 hours + workshop) per participant applies to all participant-initiated workshop cancellations, regardless of notice period. This fee is non-refundable.

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Individual Session Terms and Conditions

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By booking an individual session with Stronger Within, you acknowledge that you have read and agree to the following Terms and Conditions.

 

Session Length

 

Individual sessions are up to 50 minutes in duration unless otherwise agreed.

 

Booking Confirmation  (Individual Sessions)

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Appointment times are secured upon receipt of payment. Until payment has been received, the appointment remains available for booking by other clients and cannot be guaranteed, unless otherwise agreed in writing by Stronger Within.

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Rescheduling and Cancellation Policy (Individual Sessions)

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• Please note that appointment times are reserved specifically for each client, room hire costs are incurred at the time of booking, and it is often not possible to fill the appointment at short notice.

 

• Life happens, and I understand that. If you need to reschedule your appointment, please provide as much notice as possible.

 

• A $50 rescheduling fee will be charged to cover venue hire and administrative costs associated with changing an appointment.

 

• Appointments cancelled or rescheduled within 48 hours of the scheduled appointment time may incur the full session fee, as it is unlikely that the appointment can be attended by another client at such short notice.

 

• To ensure appointments remain available for all clients, where two or more appointments are cancelled or rescheduled within a 60-day period, the full session fee for future cancelled or rescheduled appointments, will apply regardless of the notice provided.

 

• Failure to attend a scheduled appointment without notice will result in the full session fee being charged.

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• Any exceptions to this policy are at the sole discretion of Stronger Within and must be agreed to in writing.

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Cancellations or Changes by Stronger Within

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• Stronger Within reserves the right to cancel or reschedule a workshop or individual session due to circumstances beyond our control, including (but not limited to) low enrolments, facilitator illness, or venue issues.

• Where a workshop or individual session is cancelled by Stronger Within, participants will be offered either:

  • A full refund, or

  • A transfer to an alternative workshop date.​​

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If you have any questions about this policy, please contact Racheal Wallis at racheal@strongerwithin.org